Bbq Depot

Contacting The BBQ Depot

Please do not hesitate to contact us with any questions, inquiries about an order you've placed, TheBBQDepot.com products or any suggestions you may have.

We have no problem placing orders over the phone, however we require customers to have an email address for address varification. If you do not have an email address we are not responsible for typographical errors in the shipping address.

The BBQ Depot
5881 Pembroke Road
Hollywood, FL 33023
954-983-0451

SHOWROOM HOURS
Monday Through Friday 8 am to 5:30 pm
Saturday 10 am to 5 pm

CLOSED SUNDAYS

Toll Free
877-983-0451

Fax
954-983-3943

E-mail
LibertyGas@aol.com

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SHIPPING AND HANDLING

Guidelines:

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 2 -5 business days pending availability and credit verification.

If you choose an expedited method, Next Day Air, 2nd Day Air, 3 Day Select or Worlwide Express, does NOT GUARANTEE your order leaves the same day.

During any HOLIDAY, including but not limited to, Valentine's Day, Mothers Day, Fathers Day, July 4th, Memorial Day, Labor Day, Passover, Yom Kippur, Thanksgiving, Christmas, New Years, etc., order will ship within 7-10 business days.

NO orders will be shipped on weekends or holidays.

Because we ship from many warehouses through out the United States, we can not guarantee shipment day. Although 99% of our orders ship same day or next day, there are a small percentage of orders that can take up to 3-6 days to ship.

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Tracking Your Order:


You will receive an email confirmation with your order tracking information once your package has shipped.

If you do not receive an email please contact us at Libertygas@aol.com

We DO NOT to ship to PO Boxes.

The BBQ Depot is not responsible for lost or missing orders sent to any incorrect address.

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Shipping Costs:

We ship our items via UPS unless otherwise stated. Some UPS Charges, ie Express, International, etc. are calculated after order has been placed. Shipping is not FREE.

We try our very best to get all orders out in the same day. Chossing an Express option does NOT guarantee your item will ship the same day.

Please call us if you have a specific date which you need your item so we can see if it is at all possible to ablige.

Canada - If you choose UPS Standard to Canada, Import Fees, Duties and taxes are NOT included. You will be required to pay these fees upon receiving your product.

International - ALL International Shipments MUST select UPS Worldwide. Your order will be modified accordingly. UPS Ground is NOT an international option.

ALL BBQ Branding Irons are shipped FedEx Ground and USPS to Canada and ship within 7-10 business days.

TheBBQDepot.com does not assume responsibility for any transportation delays or damage to the product during delivery. TheBBQDEPOT.com does not assume any import fees, duties or taxes when shipping international, including Canada.

Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government.

COMMERCIAL (LTL) Freight - Our full size grills are shipped via Commercial Frieght to the Freight Terminal ONLY at no charge. If you would like Freight to a Commercial Location or to a Residence, additional Fees WILL APPLY.

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Returns & Exchanges

We will refund your original payment less our returns handling fee (excluding Shipping) if you return your product within 5 days of purchase. The item MUST be in resaleable condition and original packaging! If you simply don't want it, you pay the return shipping, and we will give you a refund in the cost of the product LESS 25% return handling fee within 5 days.

You MUST obtain an RMA number or the item will be refused.

ABSOLUTELY NO REFUNDS OR EXCHANGES on SPECIAL ORDER Items. Including but not limited to Branding Irons, Gas logs, Special order Grill Part, Parts NOT Listed on our website and ANY Products NOT Stocked in our Warehouse.

Return Shipping costs are the responsiblility of the customer

Shipping and Handling fees are non-refundable on all orders

Mail returns to:

The BBQ Depot 5881 Pembroke Road Hollywood FL 33023 USA

Please include a copy of your receipt, a phone, fax, or e-mail information so we can contact you if necessary without making you wait for us to send a letter back to you if we have a question.

At The BBQDepot.com, we reserve the right, at any time, to modify, alter, or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations, or updates to this policy. Our ultimate goal is for you to be satisfied with your TheBBQDepot.com shopping experience and purchases.

Please note that The BBQDepot.com may refuse any return if it does not meet the Return guidelines.

Occasionally we will offer Free or Discounted Shipping Codes, If you should decide to return your order, we will deduct the actual shipping cost from your refund. In addition, you are responsible for the return shipping cost.

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Cancellations and Modifications:

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. There are ABSOLUTELY NO Cancellations once an order has been placed.

REFUSED Shipments:

If you decide to refuse any shipments from TheBBQDepot.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TheBBQDepot.com. This amount plus the 50% restocking Fee will be subtracted from your merchandise refund.

If you refuse your merchandise you will be charged for shipping charges as well as a 50% restocking fee.

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Security & Privacy:

TheBBQDepot.com will not distribute your private information to anyone for any reason. Your private information will not be used for any purpose other than to process your orders.

TheBBQDepot.com accepts VISA, MasterCard, Discover and American Express Credit Cards. We also accept Paypal.

NO cash back claims will be accepted upon compliance with our policies guaranties and compromise.