You will receive an email confirmation of your order details at time of purchase. Once your order has been processed and is ready for shipping we will send you a notification with tracking information. Please contact us if you do not receive an email. We do NOT to ship to PO Boxes. The BBQ Depot is not responsible for lost or missing orders sent to any incorrect address.
We ship most items via FedEx and UPS. By offering a low cost flat "Best Way" rate shipping option, we reserve the right to ship in a method other than UPS; USPS - State Side. Items that exceed 150 lbs can only be shipped via US Ground Freight or International Air.
Not all of the items listed on our site are available immediately, so selecting expedited shipping methods such as Next Day Air, 2nd Day Air etc. does not necessarily mean your order will arrive in one or two days. We may use air or ground shipping as necessary to get your items to you within the promised time frame. Note: Air shipments will arrive BEFORE Ground shipments. If you have a special request for delivery, please call us and we will do everything we can to accommodate your requests.
You Must Be Present To Accept Delivery.
Because we ship from many warehouses throughout the United States, we cannot guarantee a shipment date. Although 99% of our orders ship same day or next day, there is a small percentage of orders that can take up to 7-10 days to ship.
There may be times when the product you have ordered is out-of-stock or discontinued which will delay fulfilling your order. You will receive an email notification letting you know about any and all ordered products that are out of stock and/or unavailable for immediate shipment. We will keep you informed of when we expect to get more in stock whenever possible.
We make every effort to keep our update our inventory in real time but we simply cannot guarantee availability of an item until it is physically boxed and ready for a shipping label. If, for any reason, the item is unavailable (either temporarily or because it has been discontinued), we will notify you as soon as possible to discuss possible alternatives.
Prices are subject to change due to fluctuating market conditions. Prices, part numbers and availability are subject to change at any time by the manufacture, which may result in slight variation of advertised goods.
Customers are required to thoroughly inspect all packages and boxes. Failure to do so will bar the customer from recovery for undiscovered damages. Per the policies and regulations of the freight companies, shipping liability is transferred to the customer once goods are delivered and signed for. Please do not automatically assume that the contents of your packages are undamaged simply because the boxes appear intact. Even if the truck driver is impatient or rushed, please keep in mind that this transfer of liability is taking place, making the customer ultimately responsible for undiscovered damages.
Free Shipping is for orders OVER $99 AND for customers within the Continental United States (Contiguous USA) only. Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. All other countries and US Territories are considered International, for which there are additional charges.
ALL International orders MUST select FedEx International or UPS Worldwide for shipping. Your order will be modified accordingly. UPS Ground is NOT a valid option on international orders.
If you choose UPS Standard to Canada, Brokerage Fees, Import Fees, Duties and taxes are NOT included. You will be required to pay these fees upon receiving your product. IT IS YOUR RESPONSIBILITY TO KNOW THESE FEES PRIOR TO ORDERING. We operate from the US and as such are not bound to import regulations in other countries. TheBBQDEPOT.com does not assume any Bond Fees, Brokerage Fees, Import fees, Duties or Taxes when shipping internationally, including Canada. If you are unsure what these costs will be, we suggest that you contact the appropriate governing authority in your locale.
Note: ALL BBQ Branding Irons are shipped via FedEx Ground and USPS to Canada and ship within 7-12 business days. TheBBQDepot.com does not assume responsibility for any transportation delays or damages to products during transit.
We do NOT ship during US observed holidays; including but not limited to Christmas, New Years, Thanksgiving, Memorial Day, Labor Day etc.
If you have a specific date for delivery please call us (877) 983-0451 before placing your order to ensure we can accommodate your request.
There may be times when severe weather can affect shipping and delay delivery times. Hurricanes, earthquakes and other acts of nature are unforeseeable and beyond our control. Please know that we will do everything possible to prevent delays on any shipment.