Overview
More than 99% of our shipments are delivered having no external or internal damage, and are signed for without a problem.
We ask that you please inspect your packages following the below :
IMPORTANT! You have 2 Business Days after status is Delivered to call us at 1-877-743-2269 to report any damage or missing items.
UPS , FedEx or USPS DELIVERY: If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 2 business days from items status delivered to call us at 1-877-983-0451 to report the damage.
FREIGHT DELIVERY: We DO NOT Recommend authorizing a freight company to leave any shipment/freight without a signature. TheBBQDepot.com cannot be held liable for damaged or missing goods. If you authorize the freight to be left via voice or note is equivalent to signing for your products in good condition and all received. See Freight Delivery Guidelines listed below.
You will receive an email confirmation of your order details at time of purchase. Once your order has been processed and is ready for shipping we will send you a notification with tracking information. Please contact us if you do not receive an email. We do NOT to ship to PO Boxes. The BBQ Depot is not responsible for lost or missing orders sent to any incorrect address.
Due to Heavy order volume, Grilling Season (March-September) and Holidays, Processing Time can be 4-5 Business Days to Ship. Holidays include, but are not limited to, Memorial Day, Fathers Day, 4th of July, Labor Day, Mothers Day, Thanksgiving, Christmas New Years. If you need your order at a specific time, you must call us at 877-983-0451.
In addition, we have several fulfillment centers. Some have longer processing times than our Hollywood, FL location. Some processing times can be up to one week. If you need an item by a specific date, please call our Hollywood, FL location to be sure the item is in stock there.
We ship most items via Postal Service and UPS from our Hollywood, FL location. By offering a low cost flat "Best Way" rate shipping option, we reserve the right to ship in a method of our choice - State Side. Items that exceed 150 lbs can only be shipped via US Ground Freight or International Air.
Not all of the items listed on our site are available immediately, so selecting expedited shipping methods such as Next Day Air, 2nd Day Air etc. does NOT necessarily mean your order will arrive in one or two days. In addition, we do not have a UPS delivery option for Saturday. KEEP THIS IN MIND when you calculate when you need your item to arrive.
We may use air or ground shipping as necessary to get your items to you within the promised time frame.
Note: Air shipments will arrive BEFORE Ground shipments. If you have a special request for delivery, please call us and we will do everything we can to accommodate your requests. (we ship most of our items from our Florida Warehouse)
All orders placed after 2:00 pm EST will process the next business day. This does not mean the order will ship the next business day though we make every effort to ship within one business day after processing (This INCLUDES Expedited shipping). If you have an expedited time you need to have your order received, please call us at 954-983-0451. UPS DOES NOT Deliver Saturday or Sunday. So for example if you order Next Day Air AFTER 2pm on Thursday, your order may leave on Friday (depending on the warehouse it is shipping from) and you may receive the item Monday. So again, if you need your item by a specific date you MUST call us at 877-983-0451 to be sure we are able to accommodate your needs.
Freight Shipments - You Must Be Present To Accept Delivery.
Delivery times depend on location. You must be present to accept delivery. Curb Side Delivery Only. Shipping prices are for with-in the Continental United States (Contiguous USA). Shipments to Alaska Hawaii and Puerto Rico require additional charges. All other countries and US Territories are considered International for which there is an additional charges.
Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT. Legally, when TheBBQDepot signs the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill. This is the only way you will be compensated for the damage.
Because we ship from many warehouses throughout the United States, we cannot guarantee a shipment date. Although 99% of our orders ship same day or next day, there is a small percentage of orders that can take up to 5-7 days to ship.
There may be times when the product you have ordered is out-of-stock or discontinued which will delay fulfilling your order. You will receive an email notification letting you know about any and all ordered products that are out of stock and/or unavailable for immediate shipment. We will keep you informed of when we expect to get more in stock whenever possible.
We make every effort to keep our update our inventory in real time but we simply cannot guarantee availability of an item until it is physically boxed and ready for a shipping label. If, for any reason, the item is unavailable (either temporarily or because it has been discontinued), we will notify you as soon as possible to discuss possible alternatives.
All pricing is subject to change due to fluctuating market conditions. Prices, part numbers and availability are subject to change at any time by the manufacture, which may result in slight variation of advertised goods. TheBBQDepot reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
FREIGHT SHIPMENTS - Shipments weighing more than 90 lbs.
Customers are required to thoroughly inspect all packages and boxes. Failure to do so will bar the customer from recovery for undiscovered damages. Per the policies and regulations of the freight companies, shipping liability is transferred to the customer once goods are delivered and signed for. Please do not automatically assume that the contents of your packages are undamaged simply because the boxes appear intact. Even if the truck driver is impatient or rushed, please keep in mind that this transfer of liability is taking place, making the customer ultimately responsible for undiscovered damages.
Freight Shipping : Delivery times depend on location. You must be present to accept delivery. Curb Side Delivery Only. Shipping prices are for with-in the Continental United States (Contiguous USA). Shipments to Alaska Hawaii and Puerto Rico require additional charges. All other countries and US Territories are considered International for which there is an additional charges.
Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT. Legally, when TheBBQDepot signs the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill. This is the only way you will be compensated for the damage.
Delivery Inspection
Please inspect your packages following the steps below:
IMPORTANT! All DAMAGES must be reported to 1-877-983-0451 within 48 hours.
STANDARD DELIVERY:
If your package arrives by UPS or USPS, you have 48 hours to call us at 1-877-983-0451 to report any damages.
FREIGHT DELIVERY:
If you authorize the freight company to leave freight without a signature, TheBBQDepot.com cannot be held liable for any damages or missing pieces.
If your order ships via freight, please be sure to follow these important steps :
1. Be sure to perform a pallet/piece count on the delivery receipt and be sure that matches the number of pallets and/or pieces you receive.
If a anything is missing:
2. Inspect the packaging for external damage.
If you can see external damage :
PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
4. If there is no visible external damage, please sign for your freight.
5. Please inspect your items for concealed damage after the driver has left.
IMPORTANT! You must report all damage within 48 hours by calling us at 877-983-0451.
If you have any questions, please contact us at 1-877-983-0451.
Free Shipping is for most orders OVER $99 AND for customers within the Continental United States (Contiguous USA) only. Some items including cast iron cooking grates, insulated jackets, warming racks and any odd size item, will have a fixed shipping cost as offering free shipping on these items are cost prohibitive.
Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. All other countries and US Territories are considered International, for which there are additional charges.
INTERNATIONAL (INCLUDING CANADA)
ALL International orders MUST select FedEx International, UPS Worldwide for shipping or USPS International. Your order will be modified accordingly. UPS Ground is NOT a valid option on international orders.
If you choose UPS Standard and USPS to Canada, Brokerage Fees, Import Fees, Duties and taxes are NOT included. You will be required to pay these fees upon receiving your product. IT IS YOUR RESPONSIBILITY TO KNOW THESE FEES PRIOR TO ORDERING. We operate from the US and as such are not bound to import regulations in other countries. TheBBQDEPOT.com does not assume any Bond Fees, Brokerage Fees, Import fees, Duties or Taxes when shipping internationally, including Canada. If you are unsure what these costs will be, we suggest that you contact the appropriate governing authority in your locale.
Note: ALL BBQ Branding Irons are shipped via FedEx Ground and USPS to Canada and ship within 7-12 business days. TheBBQDepot.com does not assume responsibility for any transportation delays or damages to products during transit.
We do NOT ship during US observed holidays; including but not limited to Christmas, New Years, Thanksgiving, Memorial Day, Labor Day etc.
If you have a specific date for delivery please call us (877) 983-0451 before placing your order to ensure we can accommodate your request.
SEVERE WEATHER
There may be times when severe weather can affect shipping and delay delivery times. Hurricanes, earthquakes and other acts of nature are unforeseeable and beyond our control. Please know that we will do everything possible to prevent delays on any shipment.