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Return Policy

Not sure if you got the right part?

All parts must be measured and compared to your original part. We do our best to accurately list model numbers, parts and their correct dimensions. However, many times part numbers will change while model numbers remain the same.

Feel free to ask us for help. If you are confident that your part will not work, we do offer returns and exchanges. Please read through the requirements to see if your return is eligible for a refund.

Returns & Exchanges

Most parts are eligible for return.

New, unused, unassembled, and resalable items in their original packaging are eligible for a refund less shipping costs.

Items must be received at our location within 30 days of delivery of package.

All item/merchandise MUST be in Unused and Original Packaging and in Resalable Condition.

NOTE: Any product with gas fired through CANNOT be returned. Propane has an odor and can be detected.

All returns/exchanges require a Return Merchandise Authorization number.

The RMA number must be clearly marked on the outside of the box.

The cost to ship the product back to The BBQ Depot will be paid by the customer.

In cases when there is a product exchange, the cost for shipping on any new product(s) is paid by the customer.

Any products returned where shipping was FREE OR Discounted Shipping (Flat Rate) during purchase, we will have our actual shipping cost deducted from the return or in the case of discounted (flat rate), the difference in shipping cost.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

After 30 days, Return Merchandise Authorization numbers will not be issued and returns will be accepted on a case by case basis and may be subject to a restocking fee.

Important Protocol

All BBQ Grill shipments should be inspected the recipient before delivery is accepted. Failing to do so waives your right to claim damages and therefore cannot not be covered.

Refunds

We cannot offer refunds for Special Order or Custom items

Shipping and Handling fees are non-refundable on all orders unless of course it is our mistake.

Any orders that use a coupon or coupon code are final.

Canceling An Order

Orders can be cancelled, however only until they are shipped.

Refused Shipments

If you refuse your merchandise or fail to accept delivery of an item you will be charged for return shipping charges as well as a 50% restocking fee.

Lowest Price Guaranteed

We are committed to providing YOU the largest selection at the BEST prices since 1956!

Should you find a lower price for the same item, contact us and we'll match it as long as it meets the following:

Simple requirements

  1. The lower priced item must be from a dealer with the same item brand & model.
  2. The lower price for the product is in clear writing on a website or printed ad, includes shipping & fees and is in stock AND order-able
  3. Product is offered from authorized dealers ONLY (Not Manufacturers) does not violate any Minimum Advertised Pricing.

View full details & submit request here.

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